Jamf Pro A+
We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. …
Overview
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…
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What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…
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Product Demos
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AutoPkgr + Jamf Pro - A Perfect Match | JNUC 2021
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Jamf Pro Features
- Supported: Zero-Touch Deployment
- Supported: Device Management
- Supported: App Distribution
- Supported: Inventory Management
- Supported: Enterprise App Store
- Supported: Patch Management
Jamf Pro Screenshots
Jamf Pro Videos
Jamf Overview
Jamf Pro Demo
From our customers
Jamf Pro Integrations
- ServiceNow IT Service Management
- Microsoft Intune
- Apple School Manager
- Apple Volume Purchase Program
- Apple Device Enrollment Program
- Cisco Identity Services Engine
Jamf Pro Competitors
Jamf Pro Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Mac |
| Mobile Application | Apple iOS |
| Supported Languages | English, German, French, Chinese and Japanese |
Jamf Pro Downloadables
Frequently Asked Questions
Workspace ONE Unified Endpoint Management (UEM), IBM Security MaaS360, and Ivanti Neurons for MDM are common alternatives for Jamf Pro.
Reviewers rate Support Rating and Implementation Rating highest, with a score of 8.
The most common users of Jamf Pro are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.
One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.
Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.
Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.
Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.
Attribute Ratings
Reviews
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March 30, 2024
Jamf Pro A+
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. We also use Jamf Protect for extra security and Jamf Connect for user authentication with our identity provider.
We needed a way to manage Apple devices on our mostly Windows network.
We needed a way to manage Apple devices on our mostly Windows network.
- Deploy apps and software packages with ease.
- Allows us to use Shared iPad mode which is great in our lower school.
- Prestage enrollments make for almost zero tough device deployment.
- Would love the ability to monitor or see app usage and time on Shared iPad's.
- Jamf app catalog continues to get better and better. Keep up the good work on that.
- Software updates could use some improvement.
March 28, 2024
The Cadillac of Apple MDM
Score 10 out of 10
Vetted Review
Verified User
Apple device management. In a world where people want choice and devices that don't necessarily like to be managed, this product is the Cadillac and granddaddy as far as Apple MDM is concerned. While it does have its quirks (what product doesn't), Jamf's support is on key and will do what it can to help you - even if it's out of their purview.
- Apple Device Management
- SMART GROUPS!
- API development
- Integrations
- CUSTOMER FOCUSED
- Device onboarding
- Product Issues
- Software Updates
March 25, 2024
Jamf Pro - Apple's best friend
We use Jamf Pro as our mobile device management (MDM) for all our staff and student, macOS and iOS devices at the university.
We have used it now for over 10 years. It has help us to efficiently deploy devices to students labs, staff offices and student loan equipment.
Using Jamf Pro we are able to configure our devices down to the smallest details. This helps us mange our devices to meat all our IT policies.
We have used it now for over 10 years. It has help us to efficiently deploy devices to students labs, staff offices and student loan equipment.
Using Jamf Pro we are able to configure our devices down to the smallest details. This helps us mange our devices to meat all our IT policies.
- Configuring devices
- App deployment
- specialist device management
- Patch Mangement
- Apple security update deployment
- Apple security update management
- Patch management is needing further improvment
January 23, 2024
Jamf Pro MADE MY JOB LESS STRESSFUL
Jamf Pro is our only MDM. and it helps me run three different buildings and all of their devices. We are a CHARTER SCHOOL in Decatur IL. [...]. We have almost 500 devices and 3 locations and being able to do all of the things we can from one location is a benefit.
- REMOTE LOCK OF LOST IPADS
- EASY UPDATE OF IOS AND MACOS
- TRACK DEVICES AND KEEP THEM IN COMPLIANCE
- ZERO TOUCH
- To be honest these last few updates have solved all my issues that I had.
- The one thing I would like to see is better searching for SHARED IPADS. To be able to search the shared users on the iPads
November 28, 2023
Brilliant!
I'm an IT Support Specialist and we use Jamf Pro as our MDM for Apple devices. It's brilliant and makes our lives much easier when managing Macs/iPhones. It allows us to keep track of our devices, deploy software updates, troubleshoot issues, create smart/static groups, password managment and so on. From a users perspective I haven't come across any issues, it only enhanced our job day-to-day.
- Allow us to create smart/static groups
- Enroll and configure devices
- Deploy software/application updates
- Troubleshoot issues with devices
- View logs such as computer usage logs/audit logs/policy logs etc
- LAPS password management - don't include special characters to allow a clean copy/paste
November 25, 2023
Jamf Pro Review
Score 10 out of 10
Vetted Review
Verified User
Jamf Pro is the primary tool my university uses for Apple device management. Jamf Pro enables us to automatically enroll devices, apply configurations that ensure they adhere to security policy, install any applications and configurations a user or department would need and much more. Jamf has tons of features and integrations. It can be integrated into most popular identity providers (Microsoft AD/Entra ID, Okta, Google, etc). Jamf regularly introduces new features to make their product better, such as Jamf Remote Assist for remotely connecting to devices without specific network dependencies. Overall Jamf gives us the ability to manage Apple devices in the best way possible and also enables us to give superb support to users with Apple devices.
- Automatically enroll Apple devices into management.
- Allows for macOS & iOS patching.
- Allows for third-party patching.
- Allows the running of custom scripts.
- Support could be better.
- A more automated third-party patch management solution.
June 23, 2023
Jamf Pro is the best!
Score 10 out of 10
Vetted Review
Verified User
It allows me to remotely drop ship macs to users and have them log in with no issues. It also gives me the opportunity to zero touch apps and set security protocols for my user base to keep their computers secure, safe and reliable. This has greatly increased our teams efficiency and workflows.
- Reporting
- Deploy apps
- UI flexibility with smart groups
June 19, 2023
Great Product, great community!
Score 9 out of 10
Vetted Review
Verified User
At our company, for many years now, we are using Jamf Pro for managing our macOS devices fleet. Jamf Pro is used for everything, from the device initial set-up and enrollment, restricting software and etc, to pushing configuration profiles for specific apps/network and etc. We do utilise Self Service application (aka. own AppStore) to give our users list of approved software to be used in our company. Overall, we have a great experience using Jamf Pro, it's stable and reliable.
- Flexibility of device management
- Scoping policies
- Product support
- Managing Software Updates
- Patch management
Score 10 out of 10
Vetted Review
Verified User
Jamf Pro completely changed my workflow within the last two organizations I have been with. Jamf Pro brings ease to the deployment of devices, and brings Zero Touch deployment to the table. This allows users to have a seamless onboarding process. We are also able to keep our devices up to date, and compliant with Hippa standards.
- Zero Touch Policy
- Patch Management
- Policy Control
- SSO
- LDAP integration
January 23, 2023
Jamf Pro
Score 10 out of 10
Vetted Review
Verified User
I am using Jamf to manage more than 500 devices across multiple BU's like developers, graphic designers etc. Jamf helped in achieving nearly zero touch enrolment. We will give utmost important to data exfiltration and users cannot access Microsoft apps due to conditional access.
- Conditional Access
- Zero Touch Deployments
- Patch Management
- Configuration Profiles to manage application usability
- Single Page representation of all 3rd Party integrations
January 20, 2023
Jamf Pro is a reliable and imminently useful MDM
Score 10 out of 10
Vetted Review
Verified User
We utilize Jamf Pro to manage a fleet of 150 Macs and around 100 iPads. We also use it to remotely deploy software and printers. It is essential in standardizing configuration and software across all the computers and devices, with different configurations for staff and students. It's also been important in deploying Jamf Connect to allow JIT account creation without having to bind to Active Directory.
- Jamf Pro's Self Service is a great mechanism for making software available to end uses as they need it.
- Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.
- Jamf Pro in combination with Apple Automated Device Enrollment (formerly DEP) allows for devices to supervised and managed, this combination allows for locking, remote wipe of devices, and finding locations of devices when put into lost mode.
- Jamf Pro has made great strides in patch management, but it's still not as smooth as it could be.
- Jamf Pro needs a better mechanism for enforcing computer and device names, as well as setting names when devices are brought in, in an automated manner.
- As we wait for Jamf Pro to include the Remote Desktop functionality in the management page for devices, depreciating Jamf Remote and shifting to Team Viewer was not appreciated. It feels like a long wait.
January 19, 2023
Private K-12 School uses JAMF.
We use JAMF to manage student iPads and staff computers. We are able to deploy apps and push out updates as needed. JAMF allows us to keep "an eye" on our inventory and monitor for devices that may be offline. Without JAMF, we would need to physically touch each and every device on a regular basis.
- Ability to login in from anywhere
- Having the capability to manage deployment of apps to one or more groups is very convenient.
- Having the ability to control content on managed devices.
- JAMF Nation is so big - it could use a better search/navigation option.
- Clearinghouse for scripts that other advanced users have created to accomplish different actions in JAMF. So we can use it in our schools
- We just moved to the cloud. And the response time from login to getting logged in lags.
January 19, 2023
Jamf Pro
Score 8 out of 10
Vetted Review
Verified User
When I first started with The Art of Education, I was a contractor and they were using a very basic MDM solution. It had been set up poorly and was not meeting their needs. I lobbied for change and we made the switch to Jamf Pro. It was 100% worth it! Our options went from almost zero to hero overnight. Jamf Pro has allowed us to continuously improve our device management, and meet an ever-growing need. From custom shell scripts to customized profiles, extension attributes for reporting, and a well-supported API. Anytime I've hit a brick wall, Jamf support has been there to assist, with chat support, email response, or even a Zoom meeting to help me find the right answers. If you're looking for your next MDM solution, you can't go wrong with Jamf Pro.
- Custom Scripts mean you can accomplish almost anything you need.
- Extension Attributes gives you a way to report on anything.
- Extremely configurable. Just know that means it can be hard to find what you're looking for.
- Training and community resources are readily available.
- Training options are terrific, but costly.
- Finding what you need in Jamf Pro can be tough at times. The interface is not what I would call friendly.
- You'll need static credentials for Jamf Pro. They don't integrate with the Jamf Account, and it doesn't offer 2FA. SSO is an option, but it's not simple to set up.
November 30, 2022
Jamf Pro is the best in the biz!
Score 10 out of 10
Vetted Review
Verified User
I use Jamf Pro to manage our Apple computers and devices. Jamf Pro is an easy to use MDM solution that allows for ease of management of these devices to make them more secure and line up with business goals. Jamf Pro allows me to think on other strategic work while I don't have to worry about the management and security of my devices.
- MDM management
- Encryption of devices
- Empower the end-user
- Dark Mode
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage all our apple devices in the company. The biggest thing we use it for is our zoom rooms. We have it set up so we have two IPads for each room and set them to stay in single app mode. This way no one can mess with the devices and they can serve their purpose. Another great use of Jamf Pro is that we were able to implement our BYOD process. We have apple users enroll via Jamf Pro and we are able to push out apps to them for business use.
- Manages apple devices
- Easily set restrictions for devices
- Ability to lock and locate our lost devices via coordinates of last known location.
- We can set them to specified groups to have only specified types of access
- More options to edit the setting in the devices
- Consolidate/update the payloads
June 09, 2022
MDM ProSolution JAMF - Community is Key
Score 10 out of 10
Vetted Review
Verified User
Best MDM Solution out there - besides our Company has already had Workspace in place- but we managed to add Jamf Pro as an additional MDM Solution for our Developer Teams that needed easy and seamless Management for Macs. We created a day-and-day growing Community from Mac Users inside out. Great Product so far.
- Jamf Nation
- Best MDM in Class
- Patch management works great
- Dashboard should be easy for changes in Layout
- Patch management for macOS should be available to specific Versions
- buying licences via a vendor is not pleasurable
May 23, 2022
Jamf - perfect enterprise solution
We use Jamf Pro in our organization to manage our macOS devices. To be more specific, all security policies, data collection, software deployment, and maintenance and compliance management are delivered using Jamf. Our support teams are using Jamf to analyze computer performance and help users be more productive in their day-to-day device usage.
- Scoping
- Software distribution
- Configuration profiles management
- Closing known issues
- Cloud infrastructure - sometimes nodes are not reliable
February 11, 2022
Go with Jamf Pro!
I use it to manage macOS devices. My company was desperately in need of something to manage our Macs. Jamf Pro has been able to help us do that and more. Our IT department is short-staffed and Jamf Pro is beneficial to us by giving me the ability to perform updates and installs remotely.
- Remote application installs.
- Out of box experience for users.
- Excellent support team.
- Patch management can use a lot of bandwidth at times. I wish we could schedule patch management.
January 21, 2022
Jamf Pro - A Must for Mac Admins
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to remotely manage and maintain devices for all users. There is a very good workflow for Zero Touch onboarding, All departments and users are enrolled through Jamf Pro and managed remotely. In this modern ways of working where users are working from home Jamf Pro comes as a life saver for Mac admins, We use Jamf Pro for application deployment, Patch Management, Configuration profiles, Printer Installation, Identity Management along with Jamf Connect, macOS minor updates and major upgrades and last but not the least Jamf Pro help us in simplifying IT processes and deployment with variety of automation which it brings in and ease of use for end user with respect to Jamf Self Service and a great end user experience.
- Zero Touch Enrolments
- Application Deployment and Updates
- macOS Updates and Upgrades
- Zero Day Support for all new releases
- Always aligned with Apple RoadMaps
- Patch Management is better now but something where Jamf can improve and I see it in their roadmaps which is coming in near future.
December 30, 2021
Jamf the best MDM for Apple product on the market.
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to deploy and manage all of our Apple products. We are a 90% Apple shop so all of our End Users are on Apple products. Jamf allows users to deploy and manage the equipment with a click of the mouse.
- Software distribution
- Locking out computers for compliance
- Helps with current inventory
- Self Service and the integration with the Apple Apple store has it's issues.
- Self Service banner does not scale.
- A built in script editor would be nice.
November 12, 2021
jamf delivers what it promises
Score 9 out of 10
Vetted Review
Verified User
device management, software deployment, closing security gaps
- Device management
- great support
- great community
- always up to date with macOS
- macOS system upgrade mangement
- making the way easier for beginners
November 11, 2021
Simple review of Jamf Pro
Score 10 out of 10
Vetted Review
Verified User
We use it to manage Macs and mobile devices in student labs and classrooms. The major problem that this tool solved was the large amount of labor required to configure and reset the Apple devices every summer. Now the majority of the work can be done remotely and by one or two individuals at most. It also simplifies the recovery process for when a student were to cause any issues on the devices.
- Apple device Management
- User-based Configuration
- Simple setup
- Device detail reporting
September 22, 2021
Jamf Pro Review
Jamf Pro is used to manage macOS devices in our ITAR environment, joining them to Active Directory for wireless compliance.
- Self Service
- Interface
- Dashboard
- Remote control as part of the suite
September 22, 2021
Jamf in Fashion
Score 9 out of 10
Vetted Review
Verified User
We rely on Jamf Pro to manage the complete lifecycle management of ~2500 Macs globally.
Key functions we rely on heavily are
Key functions we rely on heavily are
- Automated Device Enrollment for initial deployment of both end-user machines and Zoom Room conferencing Mac Mini's
- Automatic and self-service software distribution both on and off-network
- AWS integration
- Managed Apple software update; point releases and security updates
- Self-serve OS upgrade in-place via Self Service
- VPP app distribution
- FileVault disk encryption
- Various reporting
- Automatic printer configuration via Self Service
- Configuration Profiles for a variety of managed preference settings
- OS upgrade in-place via Self-Service
- Zero day support for most new Apple features
- Jamf [Pro]'s overall framework that allows for a wide variety of integrations and custom problem-solving solutions via policies, scripting, MDM, etc
- While already in progress, the Configuration Profile editor is a little unwieldy
- User dialog messaging. While Jamf [Pro] helper is very useful, a more feature-rich utility with editor functions would be extremely welcomed to interact with the user while installing software.
- Policies: I would desperately like to see the ability to organize the order of packages and scripts within a policy without needing to use names, numbers, and 'priority'. Just let me drag items in a policy around in order.
- Policies: scripts can only be run before or after, please let me place them in between packages
September 22, 2021
Jamf Pro makes it easy to do my job
We utilize Jamf Pro to manage our small fleet of iPads over 4 schools. We are a smaller district with about 3000 iPads. We are in education, Jamf [Pro] helps us with apps, security, finding lost iPads, web clips, and even a whitelist for our younger students to modify their access to the internet.
- Manages Apps - gives details so that knowing what is available is easy, as well as what has fallen out of the app store.
- Managing iPads - naming them, adding users, as well as what teachers have which iPads.
- Sending web clips - allowing shortcuts to be added by management at [the] request of teachers so that students quickly have access to websites.
- Finding Lost iPads - this feature is invaluable to us as we have students who travel with their iPads and are often forgetful and leave their iPads in their previous rooms or even at school over the weekend. The detail given is extremely helpful in recovering iPads.
- Reports - this has improved some but sometimes my boss asks for huge reports that only need certain details but it can be difficult to pull that information out of Jamf [Pro].
- Being able to resend configuration profiles to just the iPads that canceled, or are sitting at pending.
- Sometimes fixing the PI's comes way too slowly. I work for a small district, I can't imagine being a big district and having to deal with limitations set by a product issue.